Shipping Policy

Last Updated: August 2, 2026

Free Shipping We're happy to offer free standard shipping on all orders — no minimum purchase required. Every order ships with tracking so you can follow its journey to your door.

Order Processing Orders are processed within 1–3 business days of being placed. You'll receive a confirmation email with your order details, and a shipping confirmation with tracking information once your order has been dispatched.

Estimated Delivery Times

DestinationEstimated Delivery Time

United States10–20 business days

Canada10–20 business days

Europe10–20 business days

Australia & New Zealand10–20 business days

Southeast & East Asia5–10 business days

Middle East, South America & Africa20–40 business days

Delivery times are estimates calculated from the date of shipment (not the date of order). Actual delivery may vary due to customs clearance, carrier delays, public holidays, or weather conditions.

Order Tracking Once your order ships, you'll receive an email with your tracking number and a link to track your package. If tracking information isn't updating, please allow a few days for the carrier to scan your package at the next checkpoint.

Shipping Destinations We ship worldwide. If you're unsure whether we ship to your location, please contact us at support@lustraessentials.com.

Customs & Duties For international orders, customs duties and import taxes may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

Incorrect Shipping Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error after placing your order, contact us immediately and we'll do our best to update it before your order ships.

Lost or Damaged Packages If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of the estimated delivery date with your order number and a description of the issue. We'll work with the carrier to resolve the matter and make it right.

Order Modifications & Cancellations Need to change or cancel your order? Contact us as soon as possible. Once an order has been processed and shipped, modifications and cancellations are no longer possible.

Questions? Contact us at support@lustraessentials.com.