Refund Policy

Last Updated: August 2, 2026

Return Window We want you to love your Lustra Essentials products. If you're not completely satisfied, we accept returns within 30 days of delivery for a full refund or store credit. Items must be unused, in their original packaging, and in the same condition you received them.

Damaged or Defective Items If your product arrives damaged, defective, or not as described, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no need to return the damaged item in most cases.

Lost Packages If your package hasn't arrived within the estimated delivery window, please contact us. We'll work with the carrier to locate your shipment. If your order is confirmed lost, we'll issue a full refund or send a replacement at no cost to you.

How to Start a Return

Email us at support@lustraessentials.com with your order number and the reason for your return
We'll review your request and send you return instructions within 1–2 business days
Once we receive and inspect your returned item, we'll process your refund within 3–5 business days
Refunds are issued to your original payment method

Return Shipping

Damaged/defective items: We cover return shipping costs
Change of mind: Return shipping costs are the customer's responsibility

Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Products that have been opened, used, or removed from original packaging
Products with broken seals or tampered packaging

Refund Processing Time Once we receive your return, your refund will be processed within 3–5 business days. Please note that your bank may take an additional 3–7 business days to post the refund to your account.

Order Cancellations Orders can be cancelled free of charge if they haven't been processed for shipping yet. Contact us as soon as possible — once an order has been shipped, it can no longer be cancelled and must go through the return process.

Exchanges We don't offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order.

Questions? Contact us at support@lustraessentials.com.